Terms and conditions

This document (hereinafter referred to as the “GTC”) contains the general terms and conditions governing the use by users of the website www.khibu.hu (hereinafter referred to as the “Website”) operated by HIKER SOLUTIONS Kft. and the sale of products manufactured and distributed under the KHIBU brand name (hereinafter referred to as the “Products”), as set out in Chapter XV (§§ 6:77-6:81) of Act V of 2013 on the Civil Code (hereinafter referred to as the “Civil Code”).

Details of Service Providers:

HIKER SOLUTIONS Kft.

Registered office: 1107 Budapest, Kékvirág utca 14. II. emelet 8.

Tax number: 27874972-2-42.
Community VAT number: HU27874972.
Company registration number: 01-09-401675

Court of registration: Company Court of the Metropolitan Court of Budapest

E-mail: info@khibu.hu

These GTC are valid from 1 December 2021 for an indefinite period or until revoked/amended.

The Service Provider is entitled to unilaterally amend these GTC at any time, subject to the publication of the amended GTC on the Website 30 days prior to the entry into force of the amended GTC. The amended provisions shall become effective upon the first use of the Website after their entry into force by the users of the Website (hereinafter referred to as “User”) and/or the purchaser of the Products (hereinafter referred to as “Purchaser”), for subsequent orders and for the further use of the WLtd.ebsite. These GTC shall remain in force for the duration of the operation of the Website and, in the event of the termination of the Website, for the duration of the fulfilment of orders still in progress and the validity of warranty claims. In all cases, orders placed by Buyers shall be governed by the GTC in force at the time the order is placed.

I. Terms of using the website

The content of the Website is available to any User, no registration is required to view the content
The Website is protected by copyright. The Service Provider is the copyright owner of the copyrighted content displayed on the Website. The User is not entitled to use (copy, publish, reproduce, adapt, etc.) such content for his/her own purposes without the prior written consent of the Service Provider.
The Service Provider reserves all rights to all elements of the Website, in particular its search engines and other Internet software, applications, the domain name khibu.hu and the associated subdomains, subpages, as well as the Internet advertising space of the Website.
When using the Website, the User shall act in good faith and fairly and shall refrain from any conduct that directly or indirectly violates or may violate the law and/or the rights of third parties.
The content made available by the Users during the use of the Website (comments, reviews, remarks, etc.) will be checked by the Service Provider and any content that may indicate illegal content will be deleted immediately.
The Service Provider disclaims any liability for the conduct of the users of the Website: the User is fully and solely responsible for his/her own conduct, and in case of suspected violations, the Service Provider will immediately report the violation and in such case will fully cooperate with the competent authorities in order to investigate the violations.

II. Terms and conditions for the purchase of Products

The Service Provider sells the Products (in particular, but not limited to, waterproof tarps, tarps with down filling, hammocks, storage bags), which are handmade from quality materials, even according to individual requirements, and which can be found on the Website.
In addition to the sale of its Products, the Service Provider also distributes certain accessories for hiking.

2. The process of placing an order

2.1. For Products displayed in the online shop available on the Website (hereinafter referred to as the “Webshop”), purchase is possible only electronically through the Website. The Service Provider shall also send the information on the purchase to the Customer electronically. Purchases may also be made without registration, as described below:

2.1.1. The Customer can add the selected Product(s) to the shopping cart by clicking on the “Add to Cart” button. The placement in the shopping basket does not result in any obligation to make an offer on the part of the Customer. The Customer may view the selected Products at any time by clicking on the number of Products next to the shopping basket symbol, and may modify or delete them as necessary.

2.1.2. After selecting the Products, the Customer is entitled to provide the data required for the purchase, as requested by the system, as well as to select the delivery and payment method, and is obliged to verify the correctness of the data filled in. If the Customer detects that he has entered incorrect data, he shall be entitled to modify them at any time before completing the purchase, either by using the relevant order interface or by returning to the previous pages.

2.1.3. By ticking the corresponding checkbox before clicking on the “Buy” button, the Customer acknowledges that he/she has read and accepted the contents of these GTC and the Privacy Policy published on the Website and accepts them as binding.

2.1.4. After the Customer has duly and completely checked and filled in the data form, he/she shall send the Service Provider a purchase offer (hereinafter referred to as the “Purchase Offer”) by clicking on the “Buy” button, which shall result in the Customer being bound by the offer for the period of time specified in Section II/2.1.5 of these GTC. By sending the Purchase Offer, the Customer undertakes to pay according to the payment method selected by him/her. The Buyer shall be entitled to withdraw the Purchase Offer until the date of receipt of the confirmation pursuant to clause II/2.1.5 of these GTC, in which case the Buyer shall be released from its obligation to make an offer.

2.1.5. The Service Provider shall send an automatic notification (email) to the Customer upon receipt of the Purchase Offer, informing the Customer that the Purchase Offer is being processed.

2.1.6. The Service Provider will send an e-mail confirmation of acceptance of the Purchase Offer within 48 hours of sending the Purchase Offer. The confirmation shall in all cases include the chosen method of receipt and payment, the name, quantity and value of the Product(s), the delivery terms, the Buyer’s details and the details required for the transfer.

2.1.7. If the confirmation is not received by the Customer’s email address within the deadline, the Customer is exempted from the obligation to make an offer.

2.1.8. In the case of a Confirmed Purchase (hereinafter referred to as the “Purchase”), after the purchase price has been credited to the Service Provider’s bank account, the Service Provider shall do everything it can to deliver the Product(s) ordered by the Customer within the time limit set in the confirmation and shall notify the Customer thereof by e-mail, including the tracking number of the Product.

2.1.9. If the Product included in the Purchase is not available, the Service Provider will immediately inform you of this and refund any prepaid amount, within 14 days of the notification at the latest. The Customer shall not incur any additional costs in connection with the refund.

2.2. You may send a request for a quote for other Products on the Website that are not available in the Webshop via the message interface in the “Contact Us” section of the Website, by providing your name and email address, after accepting the GTC and the Privacy Policy, as follows:

2.2.1. Within 72 hours after receipt of the request for an offer, the Service Provider shall submit an offer (hereinafter referred to as the Offer) to the Customer via the e-mail address indicated by the Customer in the request for an offer. The Offer shall contain the Offer number, the purchase price and essential characteristics of the Product(s), the planned time and possible method of delivery and the possible costs of delivery. The Supplier shall be bound by the Offer for a period of 5 working days from the date of its communication, but shall not be bound by the Offer beyond that period. The date of communication of the Offer shall be deemed to be the date on which the Offer is received by the Customer’s e-mail account or, if this cannot be ascertained, the date following the date on which the Offer is sent by the Supplier, unless the Customer can credibly prove that the Offer was not received by his e-mail account.

2.2.2. Customer orders the Product(s) by completing and signing the order form sent by the Service Provider as an attachment to the Offer and returning the completed order form to the Service Provider. The order form completed by the Customer shall be deemed to be a valid order (hereinafter referred to as the “Order”) if the Customer returns the completed order form to the Service Provider by e-mail within 5 working days of the communication of the Offer by the Service Provider. Until the receipt of the e-mail confirming the receipt of the Order by the Customer’s e-mail account, the Customer shall be entitled to cancel the Order without any legal consequences by e-mail, referring to the Offer communicated by the Service Provider and stating “I cancel the indicated order”.

2.2.3. The Order shall be deemed to have been received by the Service Provider when it is received by the Service Provider’s e-mail account, or, if this cannot be established, on the day following the day on which the Order was sent, unless the Service Provider can credibly prove that the Order was not received by the Service Provider’s e-mail account.

2.2.4. Within 48 hours after receipt of a valid Order, the Service Provider will send a confirmation e-mail to the Customer.

2.2.5. If the confirmation is not received by the Customer within 48 hours from the date of sending the Order, the Customer is released from the obligation to make an offer and is no longer obliged to purchase the Product.

3. Concluding the contract

3.1.The contract concluded with the purchase through the Webshop and the confirmation of the Order (hereinafter: Contract) is a contract concluded between parties not in possession of the same, which is governed by the Civil Code and the Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses.

3.2. A purchase sent by the Customer through the Webshop is considered a purchase offer, which is accepted by the Service Provider by sending a confirmation e-mail within 48 hours of receipt of the Purchase Offer, while the provisions of these GTC II./2.2. II.2.2.2 of this General Terms and Conditions, the valid Purchase Order sent by the Customer shall be deemed to be an acceptance of the Offer previously sent by the Service Provider, the acknowledgement (acceptance) of which shall be confirmed by the Service Provider by sending a confirmation e-mail within 48 hours of receipt of the valid Purchase Order. In the present GTC, the confirmation e-mails referred to in this clause are hereinafter collectively referred to as Confirmation.

3.3. In the Confirmation, the Service Provider shall inform the Customer about the conclusion of the contract, the number of the contract, the method of payment and delivery, and the exact time of the expected delivery. The Customer is obliged to check the content of the Confirmation and if he notices any discrepancies in the Confirmation compared to the purchase offer or Order, he is obliged to notify the Service Provider within 1 working day.

3.4. In both cases provided for in Clause 3.2 above, the Contract shall be deemed to be concluded upon receipt of the Confirmation of Acceptance of the Purchase Offer or Order by the Service Provider and shall terminate upon the contractual performance of the Contract. The Confirmation shall be deemed to have been received by the Customer when it is received by the Customer’s e-mail account or, if this cannot be ascertained, on the day following the day on which the Confirmation was sent, unless the Customer provides credible evidence that the Confirmation was not received by the Customer’s e-mail account.

3.5. In view of the unique nature of the Products offered by the Service Provider, the Service Provider reserves the right to refuse the Customer’s Order/Purchase or parts of the Order/Purchase (e.g. if a component of the ordered Product is not available and no substitute product is available).

3.6. The Service Provider shall immediately notify the Customer of the rejection of the Order by e-mail.

3.8.The Service Provider informs the Customer that following the Service Provider’s Offer sent by electronic mail, the Contract concluded with the valid Order sent by the Customer is a written contract, they are not filed by the Service Provider, and therefore the Contract is not accessible subsequently. In addition, a contract concluded by means of a Purchase via the Webshop shall be deemed to be a contract concluded on the Internet but not signed, the contents of which shall be filed, archived and subsequently accessible and retrievable. The filing number is in all cases the identification number of the Purchase.

3.9. The Service Provider expressly reserves its title to the Product until payment of the full purchase price in its confirmation in both cases provided for in clause 3.2.

4. Terms of payment

4.1. Prices

The prices of the Products on the Webshop are shown in Hungarian Forint (HUF) and include VAT. The Service Provider is entitled to change the prices on the Webshop, which shall become effective upon publication on the Website and shall not affect Purchases already sent by the Customer prior to the effective date. Additional costs (e.g. delivery charges) shall be indicated separately by the Service Provider on the interface prior to sending the Purchase.

If the Service Provider, despite all due care and diligence, places an incorrect price on the Webshop’s interface, in particular with regard to a price that is obviously incorrect, e.g. e.g. a price of Ft 0 or Ft 1, which differs significantly from the well-known, generally accepted or estimated price of the Product, or a price of Ft 0 or Ft 1 due to a system error, the Service Provider is not obliged to deliver the Product at the incorrect price, but may offer to deliver the Product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

4.2. Payment in cash (Cash on Delivery)

In the case of cash payment, the Customer shall pay the purchase price of the Products to the Service Provider in cash against an invoice when personally receiving the Products.

4.3. Advance transfer to bank account/cash deposit:

In the case of advance payment, the Customer shall pay the purchase price of the ordered Products and the cost of delivery prior to the delivery of the Products by the Service Provider to the bank account indicated in the Confirmation by bank transfer and/or cash deposit, based on the advance payment request issued by the Service Provider and attached to the Confirmation. In the case of a prepayment/cash deposit, the Contract number must always be indicated in the comment box. The Contract number and all the information necessary for the transfer will be included in the Confirmation of Acceptance of Order or Confirmation of Purchase.

4.3. The Service Provider shall issue a receipt for each sale and hand it over to the Customer at the latest upon receipt of the ordered Products by the Customer. The Customer may indicate his need for a tax-deductible invoice at the time of placing the Order or at the time of purchase.

5. Conditions for receiving the product

5.1. The Service Provider shall make the Product available to the Customer within 3-15 working days from the Confirmation (GTC 3.2.) by one of the following methods chosen by the Customer.

5.2. Home Delivery: the Service Provider shall deliver the Product to the Customer by courier service (hereinafter referred to as “Courier”) to the delivery address indicated in the Confirmation, on working days between 8 am and 5 pm.

5.2.1. By accepting these GTC, the Customer gives his/her consent for the Service Provider to provide the Courier with the Customer’s data (name, delivery address, telephone number, e-mail address) and any additional data concerning the parcel (e.g. note for delivery, amount to be paid in case of cash on delivery) necessary for the delivery of the Product.

5.2.3. The Buyer shall ensure that the Courier can approach the place indicated as the delivery address with sufficient security and that the Buyer or his authorised representative is available to take delivery of the Product at the place indicated as the delivery address.

5.2.4. After the first unsuccessful delivery attempt, the Courier will attempt to deliver the Product again. In such a case, the delivery period set out in clause 5.1 shall be automatically extended by the time allowed for the second delivery attempt.

5.2.5. If the delivery of the Product does not take place within the time limit specified in the above points for reasons attributable to the Customer and the courier returns the Product to the Service Provider, the Customer shall immediately pay the additional costs incurred by the Service Provider in this regard upon the written request of the Service Provider.

5.2.6. The Customer acknowledges and accepts that the Courier may ask the person receiving the Product to prove his/her identity or proxy when delivering the Product. If the receiving person does not comply with the request, the Courier shall be entitled to refuse delivery of the Product and return the Product to the Service Provider, but at the Customer’s expense. In such cases, the Customer shall bear the costs incurred for the re-delivery.

5.3. Personal pick-up: the Customer collects the Product at the registered office of the Service Provider.

5.3.1. The Service Provider shall notify the Customer of the possibility of collection by e-mail.

5.3.2. The Customer may collect the Products within 30 days of the notification of delivery within the opening hours of the selected store, which the Customer must inform in advance.

5.3.3. If the Customer does not take delivery of the Product within the above deadline, the Service Provider shall be entitled to sell the Product to another party, and the Customer shall immediately pay the additional costs incurred by the Service Provider in this regard upon written request of the Service Provider.

5.3.3.The Customer acknowledges and accepts that upon delivery of the Product, the Service Provider (or its agent) may request the person receiving the Product to provide proof of identity or proxy. If the person receiving the Product does not comply with the request, the Service Provider shall be entitled to refuse to deliver the Product. In such a case, the Customer shall bear the costs incurred for the repeated delivery.

5.4. When delivering the Products (either by courier or personally), the Customer is obliged to inspect the package and to check the Products received in detail.

5.5. In the event of undamaged and undamaged delivery, the Customer shall sign a receipt for the courier or the Service Provider, failing which the Product may not be left with the Customer and the Customer shall immediately pay the costs incurred for the repeated delivery upon the written request of the Service Provider.

5.6. If the parcel delivered by the Courier or picked up personally is damaged, incomplete or defective, the Customer is obliged to make a detailed record of all facts and circumstances with the Courier or the Service Provider and to indicate the claim for damages in the record.

5.7. If the Customer fails to take delivery of the Product(s) purchased or ordered by him, prepared by the Service Provider and offered/provided to the Customer for delivery, but does not raise any objections regarding quantity or quality, and does not withdraw from the contract pursuant to clause II/6 of these GTC, the Customer shall immediately reimburse the Service Provider for the costs related to the purchase and storage of the Product(s).

6. Consumer’s right of withdrawal

6.1 A natural person Buyer is considered a consumer if, in concluding the contract, he/she acts outside the scope of his/her profession, self-employment or business activity (hereinafter referred to as the “Consumer”).

6.2. Pursuant to Government Decree 45/2014 (II.26.) On the detailed rules of consumer and business contracts, the consumer is entitled to

withdraw from the contract without giving any reason within fourteen (14) days of the date of the reception of

a) the product,
b) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,
(c) in the case of products consisting of several lots or pieces, the last lot or piece supplied,
(d) if the goods are to be supplied regularly within a specified period, from the date of the first service, the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer

6.3 The Consumer shall also have the right of withdrawal during the period between the date of conclusion of the Contract and the date of receipt of the Product (the Consumer may cancel the Order after sending the Purchase Offer/Order until the conclusion of the Contract in accordance with the provisions of II/2.1.4. and II/2.2.2.).

6.4. The Consumer can exercise their right of withdrawal

a) by using the model withdrawal form in Annex 1 to these GTC; or
b) by means of a clear declaration to that effect

6.5 If the Consumer wishes to exercise the right of withdrawal, he/she must send a clear statement of his/her intention to withdraw / a completed model withdrawal form (by registered mail or electronic mail) to any of the contact details of the Service Provider indicated in these GTC.

6.6 The Consumer exercises his/her right of withdrawal within the time limit if he/she sends his/her withdrawal notice (by e-mail or by registered mail) to the Service Provider before the expiry of the time limit (14 days).

6.7 The Consumer shall bear the burden of proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in this clause.

6.8 The Service Provider shall immediately acknowledge the receipt of the Consumer’s withdrawal by e-mail.

6.9 In the event of the Consumer’s withdrawal, the Service Provider shall immediately, but no later than within 14 (fourteen) days from the date of its knowledge of the withdrawal, refund the total amount paid by the Consumer as consideration, including the total purchase price and the costs incurred in connection with the performance, in the same manner as the payment method used by the Consumer. Subject to the express agreement of the Consumer, the Service Provider may use another method of payment for the refund, but the Consumer shall not be charged any additional fee as a result.

6.10. In the event of withdrawal, the Consumer shall return the Product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Service Provider or to a person authorised by the Service Provider to receive the Product. The return shall be deemed to have been completed within the time limit if the Consumer returns the Product before the expiry of the time limit.

6.11. The Consumer shall bear only the direct cost of returning the Product. In the event of returning the Product, if the Consumer does not return the Product in its original packaging, the Consumer shall pack the Product properly to avoid damage. The Service Provider will not accept any parcel returned by cash on delivery.

6.12. Upon receipt of the package by the Service Provider, the unpacking of the package and the inspection of the returned Product will be recorded by taking a photo/video to avoid any possible misunderstandings later.

6.13. The Supplier may withhold the amount of the purchase price and delivery costs paid until the Consumer has returned the Product or has proved beyond reasonable doubt that he has returned it, whichever is the earlier.

6.14. The Consumer shall be liable for depreciation of the Product only if it is due to use beyond the use necessary to determine the nature, characteristics and functioning of the Product. This means that the Consumer has the right to try the Products, but if he actually uses the Product and this is reflected in the Product, i.e. it is returned in a condition other than as new, the Consumer shall bear the resulting damage.

6.15. The Consumer shall not have the right of withdrawal in the case of a product that is not prefabricated, which has been produced by the Service Provider on the basis of the Consumer’s instructions or at the Consumer’s express request, or in the case of a product that is clearly personalised for the Consumer.

6.16. In the event that the Service Provider performs with a substitute Product instead of the Product under the contract, the costs of returning the Product in the event of withdrawal shall be borne by the Service Provider.

III. Defective performance, Implied warranty, Product warranty

The Service Provider shall be deemed to have performed defectively if the Product(s) do not meet the quality requirements laid down in the contract or by law at the time of performance. The Service Provider shall not be deemed to have performed defectively if the Customer knew of the defect at the time of conclusion of the contract or should have known of the defect at the time of conclusion of the contract.

In all cases, the Service Provider shall provide the Products prepared by the Service Provider with an instruction manual, which the Service Provider shall provide to the Customer at the same time as the Product is delivered. The Service Provider shall be exempt from any liability for defective performance in the event that the defect is caused by the Customer’s failure to comply with the instructions in the instruction manual for the Product(s).

In the case of a consumer contract, it shall be presumed, until the contrary is proved, that the defect discovered by the Consumer within six months of performance existed at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of a consumer contract, it is therefore for the Service Provider to prove that the Product(s) sold to the Consumer complied with the quality requirements laid down in the contract or by law at the time of performance for the first six months. However, beyond six months, the burden of proof that the Product was defective is, according to the general rules, on the Consumer.

In the event of a defect in the Product(s), the Consumer may, at his/her option, claim under the accessories warranty or the product warranty.

1. Implied warranty

1.1 In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. On the basis of his/her claim under a warranty of service, the Customer may, at his/her option

a) require repair or replacement, unless the chosen warranty claim is impossible to fulfil or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of another warranty claim, taking into account the value of the Product(s) in their original state, the seriousness of the breach of contract and the damage caused to the Customer by the fulfilment of the warranty claim; or
b) request a proportionate reduction of the purchase price, repair the defect itself or have it repaired by another party at the expense of the Service Provider, or withdraw from the Contract if the obligor has not undertaken to repair or replace the defect, cannot fulfil this obligation properly, or if the Customer’s interest in repair or replacement has ceased. There shall be no right of withdrawal for minor defects.

1.2 The repair or replacement must be carried out within a reasonable period of time, taking into account the characteristics of the Product(s) and the intended use of the Product(s) expected by the Customer, and without prejudice to the interests of the Customer.

1.3 The Buyer may switch from one warranty right to another. He shall be obliged to pay the costs caused by the switch to the Service Provider, unless the Service Provider has given a reason for the switch or the switch was otherwise justified.

1.4 The Customer shall notify the Service Provider of the defect immediately after its discovery. In the case of a consumer contract, a fault notified within two months of the discovery of the fault shall be deemed to have been notified without delay.

1.5 The Buyer is liable for any damage resulting from the delay in notification.

1.6 The Customer’s warranty claim for accessories expires one year from the date of performance. In the case of a consumer contract, the Consumer’s warranty claim shall expire two years after the date of performance.

1.7 The limitation period does not include the part of the repair period during which the Customer cannot use the product as intended. For the part of the Product that has been replaced or repaired, the limitation period for the warranty claim shall start to run again. This rule shall also apply in the event that a new defect occurs as a result of the repair.

1.8 Within six months from the date of performance of the contract, no other conditions for the enforcement of the claim for the warranty other than the notification of the defect shall apply if Customer proves that he/she purchased the Product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider shall be released from its obligation to provide the warranty only if it proves that the defect of the Product occurred after delivery to the Customer. However, after six months from the date of performance, the Customer shall be obliged to prove that the defect discovered by the Customer existed at the time of performance.

2. Product warranty

2.1 In the event of a defect in a product sold by the Service Provider to a Customer who is a Consumer under a consumer contract, the Consumer may demand that the Service Provider repair the defect or, if the repair is not possible within a reasonable period of time without prejudice to the interests of the Consumer, replace the product. A Product is defective if it does not meet the quality requirements in force at the time when the Product was placed on the market by the Service Provider (whether acting in its capacity as manufacturer or distributor) or by the manufacturer of the Product, or does not have the characteristics described by the Service Provider or the manufacturer of the Product.

2.2 The Consumer shall, without delay after discovering the defect, notify the defect to the Service Provider in the case of a Product manufactured by the Service Provider, and in the case of other Products distributed by the Service Provider, either to the manufacturer of the Product or to the Service Provider. A defect notified within two months of the discovery of the defect shall be deemed to have been notified without delay. The Consumer shall be liable for any damage resulting from the delay in notification.

2.3 The Service Provider (either as the manufacturer of the Product or as its distributor) shall be exempted from the product warranty obligation if the Service Provider proves that:

a) it did not manufacture or market the Product in the course of its business or self-employment;
b) the defect was not detectable by the state of science and technology at the time the Product was placed on the market; or
(c) the defect in the product was caused by the application of a law or a mandatory requirement imposed by a public authority.

2.4 The Service Provider only needs to prove one reason for the exemption.

2.5 In the event of a product warranty claim, the Consumer must prove that the Product is defective. The Consumer may assert a product warranty claim within two years from the date of the placing on the market of the Product by the Service Provider (either as manufacturer or as distributor). After this period, he loses this right.

2.6 The Service Provider informs the Consumer that the Consumer may exercise his/her product warranty claim against the manufacturer or the distributor of the Product(s), at his/her choice, i.e. if the Service Provider is only the distributor of the Product, the product warranty claim may be exercised against either the Service Provider or the manufacturer of the Product (but only one of them).

2.7.The Service Provider further informs the Consumer that he/she may not assert a warranty claim for accessories and a product warranty claim for the same defect at the same time. However, in the event of a successful product warranty claim, the Service Provider may assert a warranty claim for the replaced product or repaired part.

3. Guarantee

The Service Provider does not sell any Product that would fall under the scope of the Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables.

IV. Handling complaints

The Customer may submit complaints about the Products or the Service Provider’s actions or omissions orally or in writing to the following contact details:
Postal address: HIKER SOLUTIONS Kft. 1107 Budapest, Kékvirág utca 14. II. emelet 8.
Phone: +36 70 3971803 (weekdays from 10 a.m. to 4 p.m.)
E-mail: info@khibu.hu
The Service Provider shall, if it has the opportunity, investigate and remedy the verbal complaint immediately. If it is not possible to remedy the oral complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider shall take a record of the complaint.
The Service Provider shall immediately provide a copy of the report to the Customer in the case of a verbal complaint made in person.
In the case of a verbal complaint communicated by telephone or e-mail, the Service Provider shall send a copy of the report to the User no later than the time of the substantive reply.
In all other cases, the Service Provider will proceed according to the rules for written complaints.
Complaints recorded by telephone or e-mail will be given a unique identifier by the Service Provider, which will simplify the tracing of the complaint in the future.
The service provider replies to the written complaint within 30 days and takes measures to communicate the complaint (by post or e-mail)
If the complaint is rejected, the Service Provider shall inform the User of the reasons for the rejection.
The Service Provider shall keep the minutes for 5 years.

V. Other enforcement options

If any consumer dispute between the Service Provider and the Customer is not resolved in the course of negotiations/conciliation with the Service Provider, the Customer, who is a consumer, may apply to the conciliation body competent in the place of his/her residence or domicile and the place of the Service Provider’s registered office and initiate the proceedings of the Body.
Contact details for Conciliation Boards can be found via the following link:
http://www.bekeltetes.hu/index.php?id=testuletek

Contact details of the competent Conciliation Body in the place where the Service Provider is established:
Budapest Conciliation Board of the Budapest Chamber of Commerce And Industry

Address: 1016 Budapest, Krisztina krt. 99.
Phone: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu

In addition to the above, the following enforcement options are available to the Customer

Complain to the consumer authorities;
Initiate legal proceedings.

VI. Miscellaneous provisions

The Service Provider reserves the right to make any changes or improvements to the Website at any time without prior notice.
The Service Provider shall not be liable for any unannounced changes to the technical specifications of the Products, whether caused by the manufacturer or otherwise due to reasons beyond the control of the Service Provider, in the case of Products that are only distributed by the Service Provider.
The Service Provider is entitled to announce discounts and promotions at any time. If the amount of the discount is subject to a minimum purchase, then if the Customer has received the discount but later exercises the right of withdrawal and the total value of his purchases does not reach the limit required to benefit from the discount, the discount shall not be granted and the price of the other products purchased at the discounted price shall be calculated according to the original price, and in such case the Service Provider shall refund the purchase price of the product affected by the withdrawal only after deducting the difference.
If the GTC and the contract concluded upon confirmation of the Customer’s order by the Service Provider contradict each other in terms of content, the provision of the contract concluded upon confirmation of the Customer’s order by the Service Provider shall prevail with regard to the part containing the contradiction. In all other respects, the provisions of the GTC and the provisions of the contract concluded with the confirmation of the Customer’s order by the Service Provider shall apply jointly.
Annex No.

Withdrawal/cancellation notice template

(fill in and return only in case of withdrawal/cancellation of the contract)

Addressee: HIKER SOLUTIONS Kft. 1107 Budapest, Kékvirág utca 14. II. emelet 8.; e-mail: info@khibu.hu)

I/We, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service (name of product, description, item number, etc.):

Date of conclusion of contract / date of receipt:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in case of paper declaration):

Date: